Frequently asked questions
ClixMD is a national virtual telehealth platform that connects you with licensed doctors and specialists — all from your phone, tablet, or computer. No waiting rooms, no commutes.
Choose a plan, then request a visit whenever you need one. A licensed provider connects with you within minutes. If you're not sure which plan fits, send us a message and we'll help.
A phone, tablet or computer with a camera and an internet connection.
Yes. ClixMD is available across all 50 states. Confirm provider licensing in every state.
ClixMD offers simple flat-rate plans with no hidden fees. Request plan details and we'll point you to the right one
ClixMD works with many insurance plans and also offers affordable self-pay options. Check with your employer or association to see if ClixMD is included in your benefits.
Yes. Family plans cover you and the people you love.
Our providers handle a wide range of conditions, including colds and flu, allergies, anxiety, depression and chronic conditions. For life-threatening emergencies, call 911.
Most members connect within minutes. Availability can vary by service and time of day.
When it is clinically appropriate, your provider can send a prescription to your pharmacy. Some medications can't be prescribed virtually.
Yes, 24 hours a day, 365 days a year, including nights, weekends and holidays.
Yes. You can talk privately with licensed professionals about anxiety, depression and stress. If you're in crisis, call or text 988.
TelePet is our virtual vet care program, Peppi's Paws, with 24/7 virtual vet care, pet insurance and discounted pet prescriptions.
Yes. ClixMD is HIPAA compliant. Your health information is encrypted and never shared without your consent.
Only you and the providers involved in your care, unless you give permission to share it.
We work with employers, associations, senior living communities and brokers. Request information and our team will walk you through the options.
Yes, 24 hours a day, 365 days a year, including nights, weekends and holidays.
Email support@clixmd.com or call 1-844-415-3205. Our support team replies within 1 business day.
Modern virtual healthcare for individuals, families, and organizations. Care that's always just a clix away.